What is the GO2Support program? GO2Support is a remote access and control software for technical support. If you have installed GO2Dental, then the GO2Support program is also automatically installed. How to start the GO2Support program? Double-click the "GO2Support" icon on your desktop Click "Accept" Then, your ID is shown. Please send your ID to the technical support team to give them access to connect to your PC.

Error causes The difference between the current and previous measured lengths is bigger than expected. The tool might be released from the collet slightly. How to fix the issue: Check the state of the clamped tool and inspect the collet. If a tool is slightly released from the collet, please clean the collet using a spindle maintenance kit. If you can’t still solve the problem, please contact our support team.

Error causes No tool was detected when the spindle got a tool. The ATC pocket was empty or there is a problem with the clamping mechanism. How to fix the issue: Check if there is a tool in the ATC. Go to the "Tools" menu and click the "Get Tool" button to check If a spindle can not get a tool correctly, please proceed with "Auto Teaching" calibration (Settings -> Auto Teaching).

Error causes Wrong connection of 0.5M LAN cable between motion controller and IO board Defect in the LAN cable which connects the IO board and motion controller. Machine components overview (Machine shown below is MAXX-5Z) How to fix the issue: a) Remove the rear cover of the machine. Disconnect the IO board LAN cable and connect again. b) Unplug the connector and remove 4 screws to remove DC fan bracket.

Error causes ATC tool pocket number 3 is empty. Tool number in the Go2Dental was assigned incorrectly. How to fix the issue: a) Open Go2Dental software. b) Go to the "Product" work menu and click the "Tool numbering" button to check tool position. c) Edit tool position number "3" to number "5" and click "Validate" as shown below: Note: After installation of Chairman Go2Dental, please check tool numbering before milling.

Error causes The coordinate of an STL file is wrong. How to fix the issue: Solution 1 (Recommended): Please align the hole coordinates according to the Z-axis in your CAD software when designing and exporting the STL. Solution 2: Select "Do not treat CAD files" and proceed by manually defining a hole. Defining hole: ***If the coordinates of an STL are correct, the margin line and hole are detected automatically like in the image below:

Error causes The connection between the computer and the machine was unsuccessful. Either the PC IP was set up incorrectly or the LAN cable has a defect. How to fix the issue: Step 1) Please check the PC IP address first You can go to "Installation Part 2: Connecting the machine to the PC" and follow the guide to check the IP address. *If the IP address is correct, then please proceed with step 2 below.