<h2>Error causes</h2>
The connection between the computer and the machine was unsuccessful. Either the PC IP was set up incorrectly or the LAN cable has a defect.
<img src="https://cdn.livechat-static.com/api/file/kb/file/15335775/ca96c054a4-ea171824f140cefbd53f.png" alt="undefined" style="float:none;height: undefined;width: undefined"/>

How to fix the issue:
<ins>Step 1)</ins> Please check the PC IP address first
You can go to "<a href="https://support.maxxzone.net/installation-part-2-connecting-the-machine-to-the-pc/" target="_blank">Installation Part 2: Connecting the machine to the PC</a>" and follow the guide to check the IP address.
*If the IP address is correct, then please proceed with step 2 below.

<ins>Step 2)</ins> LAN cable has a defect. Please disconnect the LAN cable from the PC and try to connect to a different ethernet port.
*If connection failure is still there, please change the LAN cable to a new one and try again.

Error causes
The connection between the computer and the machine was unsuccessful. Either the PC IP was set up incorrectly or the LAN cable has a defect.
 

How to fix the issue:
Step 1) Please check the PC IP address first
You can go to "Installation Part 2: Connecting the machine to the PC" and follow the guide to check the IP address.
*If the IP address is correct, then please proceed with step 2 below.

Step 2) LAN cable has a defect. Please disconnect the LAN cable from the PC and try to connect to a different ethernet port.
*If connection failure is still there, please change the LAN cable to a new one and try again.


Error code: Connection Failure (Chairman)

Starting GO2Support for remote technical support

Error code: ERR_TOOL_LONG [18]

Error code: ERR_WATER_PUMP_TIMEOUT [4]